Holiday Inn Express & Suites West Ocean City

Dear Guest, 

It's great to have you here at the Holiday Inn Express & Suites West Ocean City.  We're glad you chose to stay with us. 

We provide many complimentary services for you, and we don't want you to miss out on any of them.   That's why we have put together this Guest Services Directory.  You'll find all you need to know right here. 

However, if there is anything else you need, please let us know and we will see to it right away.  We want you to enjoy your stay, your way.

Yours, 

Meeghan Poulin
Brandon Morris

Free Hot Breakfast Daily
Location: Hotel Great Room
Hours: Daily, 6:30am - 10:00am

Whether you're ready to sit down and relax before you start your day or in a hurry, our breakfast bar offers a variety of choices. Count on getting your day off to the right start with a breakfast just the way you like it.
 

Located on the First Floor in the center of the building. The indoor pool is open year-round from 7:00am - 10:00pm, daily.
There is no lifeguard on duty. Parents are required to be present at all times when children are in the pool area.

Our Fitness Center is located on the Frist Floor, near the indoor pool.  Your room key is required for access. 

Hours of Operation:
5:30am - 11:00pm

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following precautions. 

Safe-Deposit Boxes
Do not leave money or valuables in your guestroom. We provide safe-deposit boxes at the Front Desk, free of charge.  Under state law, the hotel is not responsible for loss unless articles have been secured properly in these boxes. 

Double Locks
For additional security, use the deadbolt on your door.  This will prevent the door from being opened by a regular room key.  As an additional precaution, please secure the safety lock.

Admittance
Do not admit persons to your guestroom without first identifying them.  To see into the hall, use the viewer in your door.  Never sit in your guestroom with the door open and never invite strangers to your guestroom. If there is any doubt about the person's identity, please contact our Front Desk Staff at extension "0."

Keys
Do safeguard your room key. Do not leave it in your guestroom or in the door. Do not give your room key to others. 

Fire
Please familiarize yourself of the location of the nearest fire exit stairway.  In the unlikly event of a fire, please move quickly but calmly to the stairs.  Report fire or smoke to our Front Desk Staff at extension "0".

Vehicles
Do not leave valuables in your vehicle (laptops, radar detectors, telephones, etc.). Lock your vehicle when you leave it. 

Entrances
When returning to the hotel late in the evening, be sure to use the Main entrance of the hotel.  Before leaving your guestroom or going to sleep, check the windows and doors to ensure they are properly secured. 

Parking
Always look around before entering large parking lots or venturing onto the grounds.  If you notice someone or something suspicious, do not continue into that area.  Return to your guestroom or use a house phone to alert the Hotel Management. We will be happy to provide you with an escort.

Fire Safety
Planning ahead is your key to safety in the unlikely event of a fire. 

1. Read the escape plan posted in your room. 
2. If there is any indication of a fire, immediately call our Front Desk Staff at extension "0". Give your name, guestroom number and a brief description of the situation.
3. Determine an outdoor spot for everyone in your party to meet. 
4. Feel the door with the palm of your hand. If the door knob is warm, do not open it. 
5. If the door is not warm, drop to your knees and slowly open the door, but be ready to close it quickly if smoke is present.  If the hallway is clear, proceed to the nearest exit. Taking your room key with you, close the door behind you. Do not use the elevator.
6. Do not stand upright, but crawl or keep low to the floor to avoid smoke and odorless carbon monoxide.
7. Stay on the same side of the hall as you exit, counting the number of doors to the exit. 
8. When you reach the exit, walk quickly but cautiously down the stairs, holding on to the handrail as you go. If you encounter smoke, do not try to pass through it. Turn around and proceed to a smoke-free corridor and cross the buidling to an alternate exit. Never use the elevator. 
9. If you are unable to leave your guestroom, call our Front Desk Staff at extension "0", or the Fire Department by dialing 911.
10. If there is fire outside the window, pull the drapes off of the wall and move everything that is flammable away from the window. 
11. Do not jump from your guestroom under any circumstances. Continue to protect yourself from the fire and signal from your balcony for help.

ATM Service 
Please ask our Front Desk Staff for the location of the nearest ATM. 

Airport Transportation    
Private airport shuttle service available. Please contact our Front Desk Staff for information. 

Automobile Rental
Our Front Desk Staff will be happy to assist you with arrangements for care rental or limousine service. 

Baby Crib/Rollaway
Our Front Desk Staff will be happy to deliver a complimentary crib or rolloway to your guestroom. Rollaways available on a first-come, first served basis. 

Baggage Service
If you require assistance with your luggage, please contact our Front Desk Staff 30 minutes prior to your departure. 

Breakfast
Express Start™ is a complimentary breakfast buffet available in the Hotel Great Room from 6:30am - 10:00am, daily.

Business Center
Located on the First Floor, across from the Front Desk. Open 24 hours a day, the center is equipped with a computer, Internet access and a printer. 

Check-In Time - 3pm
Should we be unable to provide an early check-in, we can assist with storage of your baggage. 

Check-Out Time - 11am
If your departure times does not coincide with your check-out time, please contact our Front Desk Staff.  Every effort will be made to accommodation your request.  A late check-out fee may apply.

Church Services
Contact our Front Desk Staff for infomation about neaby places of worship, or refer to the "out and about" section of this directory for a list of nearby locations. 

Copy Machine
Located at the Front Desk. Copies are complimentary. 
 

Courier Services
FedEx and UPS make regular pickups at the Front Desk Monday - Friday, excluding holidays.  The last pickup of the day is 6pm.  Please call our Front Desk Staff of rinformation about other courier services. 

Credit Cards
We honor MasterCard, American Express, VISA, Discover, Diners Club and Carte Blanche.

Emergencies   
For medical assistance or in case of an accident.  Dial 911

Fax 
The hotel fax number is 410.213.7910.  Contact our Front Desk Staff for assistance with recieving or sending a fax. There is no charge for each incoming and outgoing fax. 

Fitness Center
Our Fitness Center is located on the First Floor, near the indoor pool. Open 5:30am - 11:00pm.  Your room key is required for access. 

Forget Something? Program
If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor or comb) just call our Front Desk Staff and we'll get you a complimentary replacement right away.

Front Desk
If you have any questions or a special request, we're here to help you.

Guest Laundry
Our Guest Laundry is located on the 2nd and 4th Floors, near the elevators and open 24 hours a day.  Supplies are available in the Sundry Shop.  Your room key is required for access. 

Hair Dryer
Conveniently located in your guestroom bathroom.

Hotel Operator
Dial "0" from your guestroom telephone.

Housekeeping
If you have any special requests, our Housekeeping Staff will be pleased to assist you.  Housekeeping service is provided from 8:00am - 4:00pm daily.

Ice/Vending Machines
Ice & beverage machines are located on the Third Floor near the elevator. 

Internet Access
Complimentary high-speed Internet connection available in your guestroom. Complimentary wireless Internet access available in guestrooms, the Lobby and public areas.  If you have difficulty connecting, please contact our Front Desk Staff for assistance. 

Iron & Ironing Board
Conveniently located in your guestroom closet. 

Lost and Found
Please call Housekeeping to report any lost or found property. Dial "0" from your guestroom telephone.

Manager on Duty
Please dial "0" from your guestroom telephone. 

Messages and Voice Mail
Messages are indicated by a flashing light on the phone. Touch 6900 and follow the instructions.

Newspaper
Complimentary USA Today newspapers available in the Lobby, Monday - Friday.

Pet Policy
Pets are welcome! There is a $25 fee per pet per night if you wish to bring a pet with you.

Postage & Shipping
Please contact our Front Desk Staff for assistance. 

Privacy
A privacy sign is located on each guestroom doorknob. For telephone privacy, please contact our Front Desk Staff. 

Rapid Check-Out
Rapid Check-Out available for all guests wishing to settle their account with a credit card. Please contact our Front Desk Staff for assistance.

Refrigerators/Microwaves
Complimetary miniature refrigerators and microwaves available in most rooms.

Reservations
For future reservations at our location, please call our Front Desk Staff or 1.800.HOLIDAY (1.800.465.4329).

Safety Deposit Boxes
Complimentary and available at the Front Desk.  The hotel cannot be help responsible for valuables left in your guestroom.

Smoking Policy
Smoking is not permitted in the hotel guestrooms or facilities. A designated smoking area is provided outside the front entrance. Violation of the smoking policy will result in a $250.00 charge. 

Swimming Pool
Located on the First Floor in the center of the building. The indoor pool is open year-round, from 7:00am - 10:00pm daily. There is no lifeguard on duty. Parents are required to be present at all times when children are in the pool area.

Taxi Service
Our Front Desk Staff will be happy to arrange taxi service. 

Transportation
Need assistance getting around town? Call our Front Desk Staff for information about transportation options. 

Travelers with Disabilities
This hotel, like all hotels in the Holiday Inn Express® system is committted to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by call Guest Relations at 1.800.621.0555 (within the U.S. and Canada). The Hospitality Promise Program and the Holiday Inn Express® Reservation Promise apply to all guests. If in the future you require an accessible guestroom, you can assist us in meeting your needs by making advance reservations through 1.800.HOLIDAY (1.800.465.4329), requesting an accessible guestroom and let the agent know your individual needs. 

Wake-Up Calls
We'll be glad to wake you up so you can get your day started at the time you want. Simply call our Front Desk Staff and specify the time of your wake-up call. 

Internet Access
Complimentary wired and wireless in-room Internet access available via eHost®. We also offer complimentary access in the Lobby, Fitness Center, Indoor Pool and Business Center.
 

In-room instant access to eHost

• Book your next stay
• Explore the area
• Check flight status
• Find car rentals
• Check the weather
• Learn about this htel
• And much more

Instructions for accessing the Internet via Wired or Wireless Connection:

1. Connect to the Internet:
   Via wired connection:
   -​Simply connect your computer to the Ethernet jack provided. Contact our Front Desk Staff for an Ethernet cable.
   Via wireless connection:
   -Your computer must have installed and working Wirelss Ethernet Card or must be Wireless Bridge enabled. (Call extension "0" for a Wireless Bridge.)
   -Make sure your computer has completed the start up process.
   -View the available networks via your Wireless Network Card's configuration screen.
   -Select the SSID "HIEX"
2. Accept the "terms of Use of Internet" for the service.
3. Click "Access the Web" to continue.
4. You will be connected to eHost®

If you need assistance connecting to the Internet, call 866.747.2226. To return to eHost®, type http://express.ihg.com/OCEWE in the address bar.

If you have difficulty connecting, please contact our Front Desk Staff for assistance or contact Technical Support directly at 866.747.2226.